Want to see how Hep2go is compares to Exercise Pro Live?

The fast answer is Exercise Pro Live (EPL) has more features, better customer support and over 20 years of reliability and trust. Following is detailed information for Hep2go compared to Exercise Pro Live. Here is a quick summary of 22 facts. Each item mentioned is a basic feature of Exercise Pro Live but is lacking in Hep2go.

1. First and foremost, Exercise Pro Live has a phone app for the clinician. Yep, no more being tied down to a computer. Create home exercise programs using your phone. Best of all, it is included at no extra cost. And EPL has a free phone app for the patient. Both available for android or iPhone. Hep2go has neither, but they do offer the ability to provide a QR code (but only with paid version) so your patient can open a phone viewer. EPL, by the way offers this too, but a QR code phone viewer is a pale imitation of a full fledged phone app.

EPL Engage Search App

2.  Not all exercises have video in HEP2go. It’s true; in fact most of the exercises on hep2go do not have video. This decreases the effectiveness of demonstrating proper form and technique to patients.

3. No line art pictures for exercises. Exercise Pro Live provides both photos and line art. Why? It can save significant ink and toner costs. That is important to both patients and clinics – and it is more environmentally friendly.

hep2g0-v-exercise-pro-live    exercise-pro-live-compare-hep2go

4. No Telehealth links. Exercise Pro Live provides telehealth links for Zoom and Doxy.

5. No control over names of exercises. Names of exercises are crucial when searching. Not having the ability to modify an exercise name means you are stuck with what someone else named it. EPL has both technical and common names for your convenience.

6. No exercise defaults. Hep2go makes you enter the exercise information each time, like sets, reps, times per week. Exercise Pro Live lets you set defaults based on a variety of exercise types. The result is more time saving and less frustration.


7. No metric setting and no way to enter amount of weight or color of elastic or other resistances. Much of the world is metric. Forcing metric users to use English measures is just not user friendly. And not allowing the clinician to enter the amount of weight or color of a resistance band opens the door for a patient to use the wrong weight, potentially increasing the chance of injury. Plus no rest information.

8. No way to set exercise frequency to specific days or times per week. Exercise Pro Live lets the clinician choose M-W-F or Tues/Thurs, every 2 hours and other detailed settings. Hep2go only lets you choose per day or per week.


9. No language options. Exercise Pro Live can provide programs in over 150 languages.

10. Community added content concerns. Allowing anyone to add any content they want creates 3 issues. First, professional consistency of photos and video drops. You often end up with poor quality, poor technique, and distracting backgrounds. Second, the library becomes cluttered with duplicate exercises, often resulting in hundreds of variations of the same thing. This makes locating content extremely cumbersome and time consuming. Third, and most important, it is impossible to know if the person who uploaded into the community library obtained a legal model release to use that person’s image. If you are using 3rd party images of a person without a legal model release from the person in the photo, you are opening your business up to legal issues by using their image in a “for profit” business without permission. (EPL has legal model releases on all our videos.)

More Crucial User Features of Hep2go compared to Exercise Pro Live

11. Limited to only two saved programs. Hep2go hinders ease of use with this restriction. Easy to see why this is no good.

12. No business logo. Not only is it no logo, but you must have their company  logo. EPL brands your logo wherever your patient gets their home program.

13. Only two search methods. Exercise Pro Live has five different search options, so you are guaranteed to find the one that works for you. And not only that, you have the option of several layouts.


14. No phone support. Exercise Pro Live offer complete phone support and even free online training.

15. No means to share patient information (HEP history, Protocols etc) with other clinicians in the same company. This creates problems when one clinician covers for another and needs to see the home program history.

14. No group send feature. Sending one program to a group is a great feature, especially for group training classes. And it is included in Exercise Pro Live.

15. No video tutorials. This speaks for itself.

Documentation and security Hep2go compared to Exercise Pro Live

16. No patient name. Nowhere does Hep2go state they are HIPAA compliant. Best Practice standards dictate that everything provided to a patient must have their name on it (and the therapist name) in order to comply with proper and legal documentation expectation. Additionally, HIPAA guidelines indicate that even without a name, information given to a patient is considered confidential patient information. EPL is fully HIPAA compliant, with encrypted data and redundant servers for data protection.

17. No compliance monitor feature. Hep2go has no way for the therapist to check and see how often the patient views their program. And no pain or difficulty feedback and adherence feature. EPL lets your patient provide feedback on pain and difficulty.


18. Inability to have a program expire after a set time. By not automatically setting a time limit on a home program link, your rehabilitation programs are wandering around the internet forever, for anyone to see.

19. No EMR link capability. Exercise Pro Live links with almost any medical records program. Since hep2go captures no patient name this is not possible. This means more documentation time required.

20. No communication portal. Exercise Pro Live has a feedback and communication text portal built in. Improving communication is crucial with home programs.

21. EPL has a Rewards program, further encouraging patients to stay on track and maintaining responsibility for their treatment. Hep2go does not.

22. EPL offer a Net Promoter Score feature so you get immediate feedback on how patients perceive your quality of care. Hep2go does not.


It’s easy to see why more people use Exercise Pro Live than any other system. Check out what others have to say in the EPL reviews. It just makes sense to go with a full featured professional system.

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