A user (or provider) is the person using the service to print handouts or send video programs to a patient or client. Typically this is a physical therapist, doctor, certified athletic trainer, personal trainer or related health professional. Each user has their own user name and password and cannot share with another person. A master account may consist of only one provider or have multiple providers, but each provider must have their own user name and password.
If your facility is signing up for more than one user, following are instructions to help clarify the process.
- The first provider /therapist to sign up is designated as the administrator (this can be changed later if needed).
- Click on the sign up button. Fill out the information, read and accept the terms section, choose number of users, enter payment information and click on purchase subscription.
- That provider/admin will be sent an email to the email provided that will have a link to activate the account (check spam box if email is not present). Activate account as instructed in the email.
- Next, provider/admin logs on with their user name and password from the main page. Go to Admin page and side tab called User Management. Click on Add User and enter the name and email of a new provider. The new provider will receive an email to allow them to choose their user name and password. (sometimes those emails get sent to a spam box so be sure to have the users check that if they don’t see the email.)