Exercise Pro Live support is free: call (800) 750-2756, email Support@ExerciseProLive.com, or watch the step-by-step training videos below.
Find answers quickly with our video tutorials and documentation.
Five short lessons, plus a full product webinar, cover the overview, creating and sending home programs, protocols, adding video exercises, and administration and preferences.
Lesson 1
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Transcript:
This training video will give you an overview of the main screen of Exercise Pro Live. To login to Exercise Pro Live, go to the Exercise Pro Live homepage, choose the Login link, then enter your username and password, and then log in. This will open up the Exercise Pro Live application. I'm going to start at the top left, just slightly to the right of the Exercise Pro Live logo. Here is a clipboard when BioX systems or Exercise Pro Live offers new features or content or has any information that we need to relate to you. The messages will be located here under this clipboard link. To the far right is a list of video tutorials. And typically your first step will be to add your client or your patient by clicking on the Add Client button. Here you will put in your client's name. You also have the option of adding a client ID or using our auto ID. You can also put in the client's date of birth if you want. And if you intend to send programs by email or text, you will want to put in your client's email, confirm the email, and then enter the client's cell phone. And then when you're finished, click on Save. Your client will then appear on the list in alphabetical order, and at that point you're ready to create an exercise program. See the training video on creating exercise programs for further details on this. Otherwise, other aspects of this main screen are client messages. There is an option to receive messaging and feedback from your patients. When there are messages from your patients, this field will have numbers in it. The second item down below that is the ability to create protocols, as well as modify content, or access remote therapeutic monitoring. Under Administration are things like general information, where you can set up your preferences and defaults, user information where you can change and edit your name or email or change your password, telehealth information allows you to set up parameters for your telehealth, your facility information where you can upload your logo, exercise defaults is where each clinician can set up pre-made defaults for sets and reps and other various parameters. You can also create your indexes here for your protocols. And you can add in stock comments. You can have a cover note that accompanies your email or text when the patient receives their video links. Account information will allow you to edit and update your credit card information, as well as create receipts. User management is where you can add and remove therapists as they come and go. Client rewards allows you to add any client rewards or tangible prizes that you want to give them for performing their home programs when they reach certain levels. And you can also create additional reasons to give extra points to your patients when they do things that have good behavior associated with them, for instance, perfect attendance and things like that. Net Promoter is a small scale survey tool. And we have a variety of different reports. And we also have some marketing information here as well that you can read in your spare time. This concludes the training tutorial on the main screen overview.
Lesson 2
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This training video will show you how to search for exercises, create a home program, and deliver it to your patients. The first step is to click on the Create Exercise Program button. This will bring up a screen with five different ways to search, rapid search, body area, muscles, protocols, and keywords. Note that each of these search methods, with the exception of protocols, has additional libraries for specialized content, and there are filters that you can use to further narrow down your search. To demonstrate rapid search, we'll choose Lumbar, and here you have the option to choose a variety of different exercise types or equipment. We'll choose Stability Ball. Your exercise results appear. You can drag and drop them to the right. This is where your exercise program will reside. You can also click on the Select Exercise Plus button at the top right of each of the exercises, and you can open up an exercise and select it from here. Once your exercises are over on the right, you can remove them, and you can change the order. Search results can further be narrowed down by position, and or movement. The next method is the body area search method. Here you have a variety of different body areas, but you have additional filter methods such as exercise types, positions, levels, movements, and equipment. To demonstrate, we'll choose a shoulder exercise program for strengthening, so we'll choose resisted under the exercise type, and rotation for the movement, and elastic for the equipment. Click on Search, and your exercise results appear. I want to mention a couple quick side points here. First, you can go to the gearbox here on the top right, and you can see a different layout. If you do not like the left and right horizontal, you can choose vertical. You can also choose single images or even line art. Additionally, naming notations of exercises are indicated in a technical notation such as resisted, or could be passive range of motion, PROM, etc. Then the body area, an abbreviated version of the movement, ER, for external rotation, and then further details such as bilateral, unilateral, sitting, standing, and then the equipment. You can also see these search results with common names. Again, go to the gearbox and choose common names, and the technical notations will turn into more of a normal type name. We'll drag one over, and look at the next method, which is muscles. This is very similar to the body area. However, instead of body areas, we have major muscle movers. Exercise types, position, levels, movements, and equipment remain the same. So for instance, we could look for a quadriceps stretch, and search, and we could narrow that down by looking for it standing and kneeling. Quadriceps stretches, and when you see the exercise you want, simply drag it and drop it, or use the other previously mentioned search options such as the select exercise button. The next method is protocols. Protocols are a group of exercises under one name. To demonstrate, we'll look at some knee protocols. Also, keep in mind that you can create departments to help index your protocols. Search for knee protocols, and a list of all your protocols will appear, and all the exercises that are in the protocol appear here as well. You can select them individually, or if you choose the select button, it will move the entire list of exercises over at one time. The final method is the keyword search. Here you can start free typing. In this case, we'll type in single, and as you notice, it does have a predictive search. We can look for single leg balances, and search, and here you'll get a variety of single leg balance challenge exercises. Okay, so now that you have your exercises over on the right, the next step is to go to the customize or edit screen. Here you can choose from over 100 different languages that it will translate into. If you have chosen exercises with resistance, like elastics or free weights, and that type of exercise, you can choose the resistances. And in terms of parameters, you can change all your sets and reps. Reps can also be put into minutes and seconds. Frequencies can be put into a variety of different options. You can also have an exercise go left or right. You can edit the instructions. And once you've finished modifying or editing all of your exercises, simply go to the third step, which is send. Here you can put in notes regarding the exercise program. We also allow you to enter stock notes. If you wish to print the home program, simply click on the print exercise button. Here you have the option to print with photos or line art in a variety of different layouts. One exercise per page gives you a large image and large font. And of course, when you drop down to four or three or any of the other multiple exercises per page, then images and font size gets a little smaller. Here you can print it. I'm going to cancel for now. The other option is to email a video link. If you have not put in an email, you can click on the pencil icon and update your patient's email. Same with texting. And there is an icon here if you want to put in the patient's mobile phone. If the patient is using our phone app, which is free and has no ads, you can have the option to put exercise reminder times in here. The exercise program video link can be available from anywhere from one to eight weeks. And if you wish to have a PDF or a chart summary emailed to you, you have options here to do that. Those can then be attached to your EMR. If you're using this for remote therapeutic monitoring, you would want to enable that. Once you've finished on this page, simply click on send and done, and your program will be sent to your patient. This concludes the training on creating and delivering a home exercise program to your patient.
Lesson 3
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In this training session, we will show you how to create a protocol and then use that protocol. A protocol, by definition, is a group of exercises under one name, and typically with a specific rehab target. For instance, range of motion, strengthening, and similar. The advantage of protocols is, as mentioned, to be able to group multiple exercises under one name. This can greatly speed up the process of issuing home programs and can help you if you want to have a uniform standard. Names for protocols can be really anything you want, but typically they are by a diagnosis or a condition. So let's get right to it. The first thing you want to do is click on the protocol section over in the left navigation menu as we have already done. Then choose Add Protocol. Give the protocol a name. In this case, we're going to call it a total knee replacement, Week 2. It does help to have clarifiers when you have stages of a rehab program such as total knees, total hips, and other strengthening programs. The next step is to decide which department you want it in. Here we have a variety of examples. You can have it in all or you can specify a specific department. By placing protocols in different departments, it does allow clinicians to find the protocols a little easier. Rather than having to wade through all the departments. For instance, OT can have their protocols in the OT department, PT can have it in their department, and so on. In this case, I'm going to leave it with all. Next is the protocol description. This is a description that will describe the protocol to the therapists. In this case, we're going to choose some exercises that establish basic range of motion. Status post the total knee replacement. The next section is the protocol notes. This will provide a pre-generated note or description of the protocol that will go to the patients. So typically you want this to be a statement that will go to the patient in layman's terms, explaining the advantages of the protocol. So for this example, we will say something like these exercises will help you regain your range of motion in your knee. The next step is to decide the search area criteria. In this case would be the knee. However, you can select different or multiple categories. In this case, we will leave it with knee. Then the next step is to go to the second step, which is select exercises. Now we will find some basic exercises for range of motion for the knee. I'm going to utilize several different options. The first is going to be the body area search method. And we will choose the knee category, active and supine search. We will pick a straight leg raise. Next we can go to muscles, choose quadriceps and hamstrings, then isometrics and search. And now we can pick a hamstring set and a quadset. And finally we can go to the keyword where we search for heel slides. And here we will choose the active assisted heel slides. So remember you can pick and choose as many different exercises as you want. This is just an example protocol. The next step is to customize the protocol. One thing to keep in mind is the sets and reps and other exercise defaults will reflect the defaults set by the person who created the protocol. However, these sets and reps and other parameters may not be what you want to use with the protocol. In this case you may want to change these three sets of 25 to two sets of 20 or even less. And we can do that for each of these exercises. And these sets and reps will stay with the protocol. Each therapist later can still revise those sets and reps. In the terms of which elastic to use, keep that blank because you will end up choosing that based on your patient later when you use the protocol. When done, click on the done button and your protocol will then be saved. So now when we go back to the client tab and we wish to create a program, let's say for PAM, we can click on the create exercise program. Go directly to the protocol tab. Select knee. If it was a specialized department protocol, you could choose that to help narrow down your search. Then search. Scroll down through the list. Here we have our total knee replacement week two. As we hover over it, you can see the description gives us the basic range of motion status post surgery. You can then select individual exercises. But typically you're going to select all of them at once. Go to customize. Choose the color of elastic. Review the sets and reps. Edit as necessary. Go to the step three, which is send. Here you'll see the pre-made note. You can put in other optional notes for your chart and you can either email, text or print the program. So you can easily see how creating and using protocols can be a great time saver and improve your efficiency. This concludes the training session on creating and using protocols.
Lesson 4
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In this training video, we will show you how to modify or create variations of exercises as well as add your own exercises. We will start first with Modify Content. Go to the left navigation menu, click on the Modify Content tab, and this will bring up the following screen. A common question that we receive is why would I want to modify any content? Well, typically the answer is that you want to copy an exercise and make a variation of it. And there are several reasons to do this. The first would be to perhaps upload a different video. Maybe perhaps you don't like the video that came with the software. Another option might be that you want to change the instructions but you do not want to alter the original. And we do, by the way, advise not altering the originals but making a copy and then alter the copy. That way, if you make a mistake, you haven't changed the original. Another reason why is to perhaps change a category. For instance, perhaps you have a lumbar exercise using a stability ball and it could be considered a stabilization exercise, or it could be considered just an active range of motion exercise. Both, which, by the way, have different exercise parameters, so you may want to have a version of each exercise in different categories. So we're going to start with the modify first. We're going to search for an exercise. In this case, we're going to look for a knee stretch, search for it, and we're going to work with the long sitting knee flexion stretch. The first thing you do is copy it, rename the exercise. Now you can rename these any way you want. It could be named by a therapist's favorite or variation or even an entirely different name. You can come in and change the text, change any of the exercise parameters, replace the images, change the line art image out, or upload a different video. You can add additional keywords or change the keywords, and you can change any of the exercise search criteria. When finished, simply click on save. Now we're going to cancel out of this, which takes us back to this modify content screen, and we're going to show you how to add your own exercise. Now, first, a couple of items to think about. Before you get to this screen to add your own exercise, you're going to want to create a couple photos, typically a start position and an end position, as well as the video. When you create the video, keep in mind that you want to limit it to two or three repetitions. Our videos loop automatically, so if you keep the video short, your patients that do not have high speed will appreciate it. When taking a video of an exercise that is unilateral, such as a right arm or left arm or knee or leg, make sure that you shoot the video with the right extremity, because we default all our videos to the right side. As you may know already, you have the ability to flip exercises from left and right, and we do default everything to the right side. Now for the line art image, if you're artistic, you can draw your own. You may also wish to print out the color photo of the exercise and trace it, and then scan that in black and white. Alright, well then let's move on with this. So you've created your photos and you've got your video, you've put them on a file on your computer. Next, click on the add exercise button. This will bring up the same screen as we showed you earlier. The first name is the technical name. In this case, we're going to name it resisted shoulder flexion bilateral with a weight with a ball. And the second name is the common name. And here we're just going to pick a name, in this case shoulder scissors with weights on a ball, but you could name it however you want. After that, you will put in your exercise instructions. We do advise that you keep the instructions fairly simple and basic. Our translation program is by Google, and it does very well as long as you keep your instructions basic. You can also put in additional exercise instructions here, and then you will come to the exercise settings and put in all your parameters. If you need to use equipment, you can put in the equipment here. In this case, they are using free weights to use pounds. Here is where you will upload your images, and I do have a couple sample images on my computer just for demonstration purposes. We click on the upload one. And this is the A photo. We upload the two, which is this one. And we also want to use these images in the search, so we click these two buttons. Upload the black and white image. And then choose your video. You have the option to click this box here that has video not available. What the patient will receive is a short video clip that says there is no video. However, we do advise that you put a video in, because that is a major advantage of Exercise Pro Live is to provide video to your patients. So here we can upload the video. Choose the file. And this may take a few minutes to upload. It depends on the size of your video. Once the video is uploaded, then you can put in your keywords. In this case, we will just put a couple keywords in here. Shoulder flexion with weights, shoulder scissors, and so on. Next, you want to come down to your categories. We will pick shoulder, deltoid, resisted, prone, flexion, weight. We are not going to use a specialized category, and we can put this as an intermediate exercise. It is not yoga. It is not functional. It is not speech or pediatrics. Next, you would just click on save. Now we can go to modify content. We can search our body area for shoulder, resisted, prone, flexion with a weight. And what we come up with is the original one, which is where I took the original data from. But here is the copy, resisted, shoulder, flexion, ball, bilateral, weight with ball. And as you can see, if you want to go in and edit that, you will see here is our basic instructions. And any of this can be changed and edited. This concludes the training session on modifying, making variations, or adding new exercise content.
Lesson 5
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In this training video, we will show you the administration section, which will allow you to set up your defaults and preferences. To access the administration area, go over to the left main navigation, click on the diamond to the right of administration, and this will open up all the categories. The first section is general. This will allow you to set up your printing options if you do a lot of printing. You can also show a QR code on the printed handouts that will allow your patients to scan the QR code and see reports on their phone. Below that, you have a default on the type of printed handout that you want to give your patients, whether it be photo with one large picture and large font, or smaller photos and smaller font, or even black and white line art with the same options. To the right, you have the ability to set your default search method up. Remember the methods are rapid search, body area, muscles, protocols, and a keyword find. You can also choose your default search list options, lists, horizontal, vertical, singles, or line art. Below that, you can change English units to metric, and if your patients are using the free phone app, you can preset your default reminder times. If you are using an EMR that is not directly integrated with our software, you can save your exercise program in a PDF format to a clipboard that you may then go to the EMR with, and do a copy-paste function. Below that, in the client experience options, you have the ability to set a default for how long you want the video link to be open for. You can also activate or deactivate the ability to have clients send you feedback on pain and difficulty, as well as messages and questions, and you can also set parameters for remote therapeutic clients. Below you have the option to email yourself a PDF copy of the exercise program, which you can then attach to an EMR as well. The client search option allows you to have your clients name and read if they have not access to their home program after the specified number of days. Once done, click on Save, and all those parameters will be saved. The next section is the user information, fairly self-explanatory, but if you want to change the letters or credentials after your name, you can do that here. You can also update your email or change your password. All the health options are where you can put in your account information if you're using Zoom or Doxy, facility information. If you work at an off-site or satellite location different from the main facility, you can update this facility information to reflect the location that you work at. The ability to add a logo is here as well. The Exercise Defaults tab allows you to set your preferred preferences for the parameters on various types of exercises. For instance, if we want to change the parameters on stretches, I can come in here and change this to three repetitions twice a day, holding them for 20 seconds, for instance. And when done, click on Save. Each therapist will want to do this in terms of all the exercise types, such as Passive, Active Assisted, Self-Mobilizations, and so on. When finished with any of these separate exercise types, be sure to click on Save. Protocol Defaults. This is where you can create different departments. You can add departments, edit them, and remove them. Doc comments are very helpful. It can allow the reduction of typing by having pre-made doc comments placed on the patient's home exercise program. The Notes tab is where you can put a short note that goes with the email or text that your patients receive. Let's them know that the home exercise program is from your facility. Next, we have account information. If you're the administrator of the account, you have access to several options, such as making sure that all the clients are visible to everyone, as well as protocols to enable remote therapeutic monitoring or not to allow telehealth, and you have access to your credit card information and your account information for creating receipts. User Management. Again, a function for the administrator. This is where you can add users and remove them. You can also change users to admin level. Client Rewards is next. When patients do their home program, using the electronic format, such as email or the phone app, they do get points or stars for this. This is called gamification and is designed to encourage your patients to participate in their home program. Additionally, if you want to create tangible rewards, once your patient gets to certain levels, you can create tangible rewards such as koozies, bottle openers, t-shirts and things like that. You can also create additional rewards so a clinician can give extra points to a client or a patient for doing good behavior things, such as perfect attendance, arriving on time, referring a friend as a patient, and so on. The Net Promoter function allows you to have a short survey. More information can be found at netpromoter.com. And then we have a tab for reports. And keep in mind we do have marketing information as well. We have a separate tutorial on marketing and how you can get rewards for having other friends sign up for Exercise Pro Live as well. This concludes the training session on the administration section.
Featured
Complete overview and Q&A
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Exercise Pro Live is an online home exercise software designed for physical therapists and related health professionals. In this short webinar, we will show you the benefits and the key features of Exercise Pro Live. Benefits of Exercise Pro Live include fast creation and delivery of a home exercise program to your patients, increased patient compliance, improved patient understanding and an enhanced professional image, patients can access their video programs on their computer, laptop, tablet or the free phone app that is included with Exercise Pro Live. Home exercise programs can also be provided in a printed format and branded with your facility information and logo. Exercise Pro Live is HIPAA compliant, fully encrypted with data backup, creating home programs easy and fast. We offer five different ways to create home programs. You simply choose the method that you prefer, select the exercises. The multiple criteria filtration method allows you to quickly narrow down your exercises. You can also search by muscles. Exercise Pro Live includes a variety of protocols and you can create your own. And you can also search by keyword. Programs can be provided in over a hundred different languages. You can edit your sets and reps as well as frequencies and other information. Once done editing, you can either print the home program or provide a video link by email or text. Exercise Pro Live also contains a messaging function that allows you to receive feedback or to send messages to your clients. As mentioned earlier, you can create your own protocols. You can also upload your own videos and create your own exercises. Exercise Pro Live also contains a remote therapeutic monitoring function. And the administration section allows you to perform a variety of different tasks including changing your name, updating your passwords, adding your facility information, setting exercise defaults, as well as account information and adding and removing therapists. It's also possible to review a complete home program history that you've provided to each patient. And you can instantly see their feedback on pain and difficulty. Exercise Pro Live is priced per therapist either on a monthly or annual basis. We have no long term contracts and we offer a free two week trial. The program includes a full array of training videos and tutorials and once you're our customer, we also offer free online training. Thanks for your interest in Exercise Pro Live and we encourage you to try our free two week trial.
Short how-to videos, grouped by topic, for every part of Exercise Pro Live.
In this video tutorial, we will show you how to add a client to Exercise Pro Live. First click on the Add Client button. This will bring up the Add Edit Client screen. You will need to put in the client's first name and last name. All the other fields are optional. If you want to put in a client ID, you can type in a unique number, or you can use the auto ID function. You can also put in the client's date of birth. Note that client ID and date of birth are not required, but they can be helpful if you have clients that have the same name and that are very common, such as John Smith, Susan Jones, etc. Next you will want to put in the client's email. This way you can email video links to your client. And then lastly you will want to enter the client's cell phone number, particularly if you wish to send a video link by text to your client's cell phone. When your information is entered, click on the Save button. This concludes the tutorial on adding your client to Exercise Pro Live.
This is the Exercise Pro Live main screen. This video will give you an overview of this main screen. To the right of the Exercise Pro Live logo is a clipboard. This is where you will receive messages from BioX that pertain to updates, new features, or new content. To the far right is a question mark icon. Under this icon are training videos and a variety of other video tutorials. Moving back across to the left side is the main navigation screen. Here you can retrieve messages from your patients, create new protocols, modify content, or add new exercises. You can also access the Remote Therapeutic Monitoring section. Or you can go into Admin where you can change your user information, access your facility information, upload logos, create exercise defaults, set protocol defaults, access your account information, and a variety of other administrative tasks. In the top portion of the main screen is the area for searching. You may search by first name, last name, or client ID and date of birth. You can also place clients as an inactive status when they're discharged. And to the far right you can add new patients, or you can add a group. Groups can be helpful for sending one program to multiple patients at the same time. Next we have the patient list occupying the main portion of the screen. Their name, the optional client ID and date of birth, the create exercise program button which is used to create home programs, pain and difficulty reporting from your patient, their current reward status, and to the far right is an edit button and quick actions where you can edit a patient's name, deactivate them as mentioned earlier, check their compliance, or give them additional rewards. Back over to the left of the patient's name you can expand by clicking on the plus button. This will show you the exercise program history by date and expiration date. You can also choose some quick actions where you can extend the programs, expire them, delete them, turn them into protocols, and so on. You can retrieve your client's messages here. And a visual representation of the home program is accessed here. This concludes the tutorial of the Exercise Pro Live main screen.
In this tutorial, we will review messaging your client and how to turn that messaging on or off. If you have the messaging turned on and a client sends you a message, the envelope at the top left near the icon for Exercise Pro Live will have a number in it. If you click on that envelope, you'll see the messages from your various clients. You can view the message or delete it. Another way you can view a message is to go to the Program History, which is located at the very far right of each patient's row. Click on that triangle and come down to Messages and you can open up the Message window. In this case, there are no messages from this particular sample client. If you do not wish to receive messaging from your clients, you will want to turn off that feature. To do this, go to the Administration tab. Come down to the Client Experience options and uncheck the box that allows clients to use Exercise Pro Live to send you messages and questions. Keep in mind that if you do have messaging enabled, you will only get messages through Exercise Pro Live. They will not come to your work email or your work cell phone or anything other than inside the Exercise Pro Live interface. This concludes the tutorial on messaging.
In this video, we will show you how to access your Patient Compliance Report. Exercise Pro Live can provide a report of when your patients access their home program. This report shows date and time. To access the report, go to the main client screen, choose the patient, move over to the Quick Actions, open up the Quick Action button, choose Compliance, and this will pull up an online PDF that will show you when your patient accessed their home program, both by date and time. This completes the tutorial on accessing patient compliance.
In this video tutorial, we will show you how we do our technical naming notation. We use technical naming notation because common names can differ considerably between a clinician to clinician, a region of the country, or even parts of the world. Common names, for instance, for shoulder abduction unilateral could be a side arm raise, one arm lift, a half angel, and so and so. So the easiest way to show you is probably on some shoulder exercises. So let me just pick a couple exercises here. Okay, typically our names begin with the exercise type. So in this case resisted, it might be A-R-O-M for active range of motion, or P-R-O-M for passive and so on. Then we list the shoulder, I'm sorry, the body area, typically an abbreviation. So in this case shoulder, but it might be wrist or ankle or knee. Then we go into the movement, which is an anatomical movement. So we go with extensions, inflections, and abductions, and I-R for internal rotation, in the case of this sample. Then we list any type of clarifications. So in this case unilateral, bilateral, could be kneeling, standing, things like that, seated. And then we end up with the equipment being used. So with elastic, or weight, or ball, and so on. Now keep in mind, ExerciseProLive does let you search and use exercises using a common name. So if we closed this and went to our gearbox over here to the right and chose common names, you'd see that this resisted internal rotation becomes a single, rather an elastic single arm pull-in. Now you could have different names for it. I've heard it called half a windshield washer, and things like that. So feel free to use both either technical or common names. And this concludes the tutorial on our technical naming notation.
In this video, we will show you how to search for exercises, edit the parameters such as sets and reps, and either print the program or send a video link by email or text to your patients. Along the way, you will see other various aspects that will help you become proficient and efficient in creating home exercise programs. Also, fair warning, this video will be considerably long and contain lots of information, so please be patient, it will be worth your time in the long run. To begin, locate your patient in the client list and click on the create program button. This will bring up the Exercise Pro Live search screen. There are five different ways you can search for exercises, each of you will find your preference. Once you practice a bit and find your preferred method of searching, you can go to the administration section, set up a default where your preferred method will open up automatically. A quick preview, the first is the rapid search, we have a body area filtration, there is a muscle search filter, protocols is dealt with in a different tutorial because protocols allow you to search for groups of exercises at one time versus single exercises. So the last option is keyword and we are going to look at each of these individually and that means we are going to go back to the rapid search and begin here. The first thing to notice is all these search options have a library. The general section is usually for your inpatient, outpatient, orthopedic exercises, but we do have specialized categories as you can see. And at the very bottom are education topics, these are things like crutch training, body mechanics and other useful information that you might want to give your patients. The other feature is the filters, you can search for exercises that you've marked as favorites or other variations. Rapid search is generally a way to put a lot of exercises in front of your eyeballs very quick. So in this case we are going to choose lumbar and choose a category of ball and as you can see we have 119 results, exercises are displayed with a start position and an end position and this way you can easily identify them and scroll through the list. Additionally you can also filter, in this case we can filter it by position so we can do only prone exercises. And as you can see we now have only 26 results. A quick side note on searching for exercises, you will find that it's much faster with a short list, therefore the more you can narrow down your exercise search by using filters the more efficient your search and find will be. Before we move on let's look at a few more options, you can mark exercises as favorite by clicking on the heart, when you do that on subsequent searches these exercises will appear at the top of the list like these first several do. You can also hide exercises, this is a feature when you see an exercise that you just know you will never use, you can hide it and it won't show up in your search results anymore. There are three ways to select an exercise for your home program, first you can drag and drop it, you can also click on the plus button located at the top right, that will select the exercise. Additionally you can preview the exercise by clicking on it, this will pull up a short clip of the video and here you can select it as well and you can make it a favorite. The exercises in your home program will be on the right, they will stay there regardless of the different search methods that you might use. Also you can use the up and down arrows to change the order of your exercise program or you can delete an exercise by clicking on the red X. And before we move on to the next search options, let's look at a couple layout options, if you go to the gear box at the top right of the screen you can click on this and you can see your search results in a vertical layout, you can also see them as a single picture or if you prefer to see line art drawings you can do that as well and we have a list format. These preferences can also be set by clinician by going to the administration tab in the general section. Ok, so let's move to body area, now you'll notice that this particular search method offers you a lot of different options in terms of filters, you can do body area, exercise types, positions, levels, movements and exercise equipment. Again as mentioned earlier, you want to try and narrow down your searches. If you only search for shoulder, you'll end up with almost 600 exercises. So consider this, let's look at an example where we want to give them some resisted exercises, doing rotational and diagonals and we are going to send them home with some elastic or tubing. So by using these categories we can now search and we have only 21 exercises to search through. One other thing you need to be familiar with is our naming notation, let's pull up this exercise here, it's resisted shoulder, external rotation, bilateral with elastic. Exercise Pro Live provides two different ways of naming exercises, one is more of a technical or anatomical, so it starts out with the exercise type followed by the body area and then an abbreviation of the motion, clarifiers such as bilateral, unilateral and then equipment. This can be changed to common names if that's your preference, again going to the gearbox over on the top right, you can choose this to common names. Now you'll notice that this exercise is now called a tubing double outward arm and it's in a different location because they do sort alphabetically. So keep that in mind and this is a preference you can set up on the administration area in the general tab. And before we move on to the muscle search, I do want to show you one other aspect of the body area. When you go into different type exercises, the specialized areas, for instance functional reaching, you will see that sometimes there are different categories. In this example we have same side arms, opposite side arms, directions and levels. Alright, moving on to the muscle category. It also is very similar to the previous search method but it does break exercises down into muscles rather than body areas. Still has exercise types and position and level, movement and equipment. This search option can be pretty helpful when you're looking for things that deal with specific muscles such as stretches or isometrics or perhaps your brain just works better by looking for exercises in terms of a certain muscle. So if for instance we could search for pectoral stretches, search for that, get 34 results, if we wanted to narrow this down we could look for just standing pec stretches. And here is your classic corner stretch, we'll just select that. Alright so the next one is protocols and as I indicated previously we're not going to look at that because it's a totally different type of search option and we do have a specific tutorial for that. So we'll move on to the keyword, this is fairly self-explanatory but when you type a word in here it will look for exercises that are associated with those keywords. For instance I could type in SLR and we're going to find straight leg raises. You can notice by the way that this has a predictive search so as you type in single you'll see single leg squats and stances and balances and things like that. Be aware that the keyword search will cross different libraries so in this case we do have some above-knee amputation exercises that are also included with the more typical orthopedic type information as well as stabilization and things like that. Very good so you have selected your exercises on the right and you're all ready to continue on with the home program. The next step is to go to number two which is the customize tab. You can also click on the next button. This will bring up the editing screen that allows you to choose what language you want your exercise program to be presented in. We have over 100, 125 different languages. If you've chosen an exercise that uses a resistance such as weights or tubing and things like that you will be queued to put in the color or the actual weight if you're using free weights and things like that. This is because we do keep a chart copy and a summary that you can put into your patient's record and we do keep all those parameters. You can update it. If you do have multiple exercises that you want different resistances you can individually change those as well otherwise all your sets and reps and frequencies can be edited here. Also a quick side note. Exercise Pro Live does allow each clinician to set up their own parameters as defaults. When that's done correctly you'll find that your editing is considerably faster because all your defaults are already preset for you. A quick example would be let's look at this on the stretch. The defaults currently set are to hold this stretch for 30 seconds. Now let's say that as a clinician you prefer to tell your patients to hold them for 45. You could come back in here on every home program and change that to 45 but it's much easier to go into the exercise defaults, set all your stretches to default to 45 seconds and you don't have to change them at all. To do that we do have a separate tutorial on setting exercise defaults. It is under the administration section and you can look at that tutorial for more information. Otherwise you can edit things to your heart's content. You can also edit the instructions and when you're done go to the third tab which is send or you can click on next, either one works. This brings you to the send and print screen. The first thing you can do is add any specialized or additional notes to your patient. We do have stock comments that you can add as well and this can reduce your typing and make your job a little faster and quicker. These notes will also be translated into the language that you chose on the previous screen. Next you have the option to print the home program. When you click on the print exercise program button it will bring up this form which allows you to provide a printed handout with either photos or black and white line art and a variety of other different type handouts. You may want to take a few moments at one point to examine the different options so that you can decide which you prefer. When you do click on print it will bring up an online PDF. The printed handouts will have your logo, your patient's name, all the instructions as well as special instructions and you can print it here by sending it directly to your printer. However, in general most patients these days prefer to receive their home programs in video format and you have the option to either email or text the exercise video link to your patient. If you have not already put your patient's email in you can add it on the screen same with the mobile or cell phone number and once it is entered into the program here we will save it so that on future home programs that information will already be there. Also if your patient is using our free phone app which also by the way has no ads you can set reminders that will remind your patient to exercise or stretch or whatever at certain times of the day. Keep in mind that these reminders are only available on the mobile phone app and that clients can change or disable the reminders based on their preference. The next step is to determine how long you want the video links to be accessible. You have the option of either one to eight weeks. These can be expired early and they can be extended if needed. We do get a lot of questions why a video link does expire and initially many many years ago we did not do that. However we found that patients will share their video links on social media, medical websites, they will share them with neighbors or friends that have similar injuries and keep in mind that these are medical exercise prescriptions and they do have your name on it and your credentials. So you really do not want them floating around on the internet for the next 10 years and that is why they do expire after a certain time period. Next on the list is the option to email a PDF summary copy of the home program that can be emailed to you, an aide or a medical records person, whoever you determine that you want that to be sent to that can then be attached to a patient's EMR or printed out and put in a paper record or a paper chart. Moving down if your patient is an RTM patient remote therapeutic monitoring you can enable them here and if you want more information on RTM we do have a specific tutorial on RTM and you can watch that. Once all that is done click on the send and done. When your program has been delivered electronically or by text or email you will be returned to the main screen and here you are ready to begin creating a new program for a different patient. Before we finish this tutorial I do want to show you what the program will look like if your patient opens up their link on their home computer or laptop. This will be a single page, it will have your facility logo, your facility information, if you are doing the rewards program it will show them their level and you can get more information about their rewards here and also we have a tutorial on that. If your patient has a printer at home they can print the home program otherwise they can tap on any of the pictures and it will open up their video, they do have instructions, all their sets and reps and as they scroll down and do their home program at the very end they will be able to give you feedback on their pain, their difficulty and if they were able to complete all the exercises or just a portion of their home program they can also send you feedback through our messaging system. That concludes the tutorial on creating an exercise program.
In this video we will teach you how to access your patient's home program history. Begin on the client screen. Click on the plus button directly to the left of the patient's name. This will open up the home program history. Here you can see the day that it was issued, the expiration date, as well as a visual history of the home program. Notice if you hold your mouse over each of the exercises, it will come up with the sets and reps and other parameters that you issued. Other things that can be done are to open up the action button. Here you can modify the program, extend it, expire it, delete it, access patient feedback on pain and difficulty, you can turn it into a protocol, resend the email or the text, or reprint it, and you can send it to a different client or patient. Additionally, you can access the messages and message history pertaining to this particular home program. This concludes the tutorial on accessing patient history.
This video will show you how to access a graphic report of your patient's history of pain and difficulty reporting. Exercise Pro Live does allow your patients to report their pain and difficulty. The pain and difficulty reporting is related to the last home program your patient did. However, you can see a history. To view the history, click on either the pain or the difficulty rating, and this will pull up a report. You can then click on the View Print Report button, and this will pull up a graph of pain and difficulty over time. It will also show you a graphic representation of partial or completed home programs. This completes the tutorial on pain and difficulty reporting.
In late 2023, we added an AI function for exercise alternatives for both single exercises and groups of exercises. This can be helpful for two reasons. First, it can give you ideas for exercises that you may not have thought of. Second, it can keep your home program interesting and provide variety for your patients, therefore keeping them better engaged and with better home compliance. So let's show you how it works. We'll start off on the client page, create a program, pick some categories, and you'll notice there's a small AI icon at the bottom right of each of the exercises. Click on the icon and it will load up a variety of different exercises that you may or may not have thought of. You can pick and choose any of these exercises like you would normally do when you create a home program. Or if you're in the process of creating a home program, you can also select the AI icon at the top right. And again, it will give you a variety of exercises that relate to the current program. You can also add these exercises to the program and when you're done, continue on with the normal flow of your home program creation. Keep in mind that AI is not perfect and may not always give 100% accurate substitutions. So remember, it is up to the health professional to decide on the proper exercises for their patient. This concludes the tutorial on AI substitutions.
The History search tab shows previous home programs issued to the patient. This can be helpful for several reasons. First is the case where you want to provide the same home program, but you may want to increase resistances or change parameters. The second reason is you're creating a brand new program, but you want to include an exercise or two from a previous program. Let's show you how it works. Click on the History tab. Here's a history of all the previous home programs. If we want to go with the first scenario where we're giving the same program or increasing resistance or changing parameters, then simply select all the exercises and then continue on with the customizing step and then finally the send. Or we can look at the second scenario where we choose an exercise or two. Let's pick shoulder-resisted rotations with elastic, search for those. We grab a couple of exercises and then we know that we issued a previous home program with some shoulder exercises and we want to grab that and add it as well. Then you can continue on to the customized step and the final send process. This concludes the tutorial on the new History Search tab.
For example, you can give the program a name. Here's a couple that we have where previously they had no name. Let's show you how to do it. It's relatively simple. You create a home program. We'll just choose a couple shoulder exercises here. Drag them on over, creating our home program. The next step would be to customize. Then we go to the final send step, and here's where you can name the home program. Of course, you would just come down here and hit send and done. Now, when you go back to your patient's history, you'll see the new home program as well as the specific name that you gave that home program. This concludes the tutorial on giving a home program a unique name.
We added a first name, last name option. Our initial standard was the first name, then the last name. However, many customers indicated they preferred to have last name and then first name, so now you do have the option. Keep in mind this is at a user level, so if you change the order, other users will not be affected. Here's how to change it. First go to administration, go to general, scroll down, choose this option, click save. Now when you go back to your clients, you'll see that the last name is now first on the list to change it back. Simply go back to the general, scroll down, uncheck the box, save it, and now you're back to the standard layout. This concludes the tutorial on changing the first name, last name order.
In this video, we will show you how to make an exercise protocol. A protocol is a group of exercises under one name. It might be a diagnosis, or a condition, or a group of exercises that a referring physician requests you to use. Using protocols can save you time by allowing you to select all your exercises with one click rather than searching for various individual exercises. If you have a protocol that you want added, we do suggest that you first search for it to avoid creating duplicate protocols. Additionally, many facilities have found that it's easier to have one or two staff people be in charge of creating protocols, gatekeepers, so to speak. Also, ExerciseProLive does have the ability for the administrator to select a specific staff person that can only add protocols. They are called the content manager. See the tutorial on content managers for more information on this. Keep in mind that using content managers can make protocol creation a bit more cumbersome and slower for normal staff personnel that wish to add a protocol. The choice, obviously, is up to your facility and your administrator. Alright, so let's look at creating a protocol. First you will go over to the left navigation menu and choose protocols. Here you can search for protocols to make sure a certain protocol is not already in the program, or you can add protocols by clicking on this button. This will bring up the add protocol screen. The first thing you'll want to do is add a protocol name. We'll name ours sample protocol. Additionally, if you want to add or edit departments or make this protocol only available in one department, you can choose any of the departments that you've created. If you need more information on adding departments for protocols, see the tutorial related to that. Next you'll want to give the protocol a description. This description will be for the therapists. The next step is to put in a protocol note that will be available to the patient. This note will pre-populate and save you typing. Suggested notes for this are things that will tell the patient how the home exercise program will benefit them, such as decreased neck pain, improved functional ability, etc. The next step is to scroll down and pick a protocol search criteria. In this case we will choose cervical. You can choose multiple areas. Next go back up to the top of the screen and click the next button. Here you will be presented with the various search options that we provide, the rapid search, the body area, search, muscles, and keywords. So we are going to choose a couple of exercises. We'll start with cervical active and we will pick circumnavigation. We're just going to randomly pick some exercises here for the neck. We'll use a different search method to choose some stretches. Once the exercises are selected you can either go to the customize tab, which is number three, or choose next. This will bring up the page to allow you to set your parameters, such as sets and reps and frequency. These parameters will be defaulted to the therapist who sets up the protocol. However they can be changed and when they are changed they will stay with the protocol. Remember a therapist can always change these sets and reps when they do create the program. Once you have determined your sets and reps for this particular protocol, click on done. That's all there is to it. You can now search for the protocols. In this case you'll see our sample protocol here. When we mouse over the name it will show you the summary of the exercise protocol and all the exercises. This concludes the tutorial on creating exercise protocols.
This tutorial will show you how to create a home exercise program using a pre-made protocol. Using protocols can greatly speed up your process of creating and issuing a home program to your patient. To create the program, click on the Exercise Program button. This will take you to the Exercise Search screen. Choose the Protocol Search tab. Next, choose a body area. If you have your protocol's indexed, you can also choose an index department. Then click on the Search button and a list of your protocols will appear. If you need to be refreshed on what exercises are in a protocol, you can click on the Show Exercises and expand the Exercise Protocol. This will show the exercises in that protocol. To select a protocol, click on the Select link, which will move the exercises to the right. Keep in mind this helpful hint. You can also use a protocol to select specific exercises from a protocol. In this case, we're going to choose the cervical stretching protocol and expand it. Look through the exercises, find the stretch we want, and select it and add it to our existing protocol. The next step is go to tab 2, Customize Exercises. Here you can choose which language rather that you want to have your exercise program presented in. If you choose a protocol that has resisted exercises, you can also choose the resistance for that equipment. For more details on editing on the Customize Exercise tab, see the longer tutorial called Creating and Searching for Exercises. But you can now edit any of the parameters of the exercises and then go to Send and Print tab. You can add any additional notes that you want to present to your client. Next, you can print the program or send a video link by email or text. When your choices are made, click on Send and Finish and your patient will receive their home program. This concludes the tutorial on creating a home program using a protocol.
In this video, we'll show you how to add your own exercises to Exercise Pro Live. When you do get ready to add your own exercises, before you start the process, you'll need to make a short video. Remember, our videos loop automatically, so two or three repetitions is all you need. It helps keep the videos short, and also you'll want to take some photos. You'll want to at least take one photo so that you can find a search result, and you'll need to take the other photos to demonstrate the exercise. It could be one, two, three, or four photos. However many pictures you need to describe to your patient how to do it in case you print the home program. Also if you want to have a black and white line art, you'll need to create that as well. Some people will trace their photos. You may also wish to use a draw program, or perhaps you have somebody artistic on your staff. Also in terms of the size of the video, make sure it is no more than a hundred megabytes. Alright then, let's go ahead and get started on that. To add your exercise, you'll want to go to the modify content button over on the left menu. This will bring up the add exercise screen. Click on add exercise. Now you're going to need to give it a technical name and a common name. If you have not seen our video on exercise naming notations for the technical aspects, you probably want to go there first, watch that video, and come on back here and finish up. The sample we have is a person doing alternating arm lifts while on a stability ball. So we are going to give it a technical name, and we're going to name it resisted shoulder flexion alternating prone on a ball. The common name going to be alternating DB lift on a ball. Next you'll put in your instructions. We advise you to keep your instructions relatively brief and simple. It will help if you later want to use a translation. You can also put in any special instructions for your exercises. Next you'll want to put in your sets and reps. Since you're using a weight on this exercise you'll choose pounds, but if you have other equipment you may want to specifically indicate what those are. You can put in your rest time and you can put in your speed. One rep every four seconds is a pretty average speed. Next you'll want to upload your exercise images. Remember you can upload up to four different photos. These will print out and you can choose up to two images for searching, but you can choose any of the four images. When you go to the upload it will cue you to choose the file on your computer. So make sure that when you are uploading your videos and your photos to put them in a file and keep them organized. In this case we're going to add the shoulder photo A, shoulder photo B. We're going to use both of those for searching. We're going to upload our black and white image and as you can see we simply hand drew a picture. Then we'll upload the video. If you do not have a video available you can choose the video not available. Your patient will then receive a short video that says there's no video. However the power of exercise pro live is to provide videos so we highly suggest that you upload a video. Remember videos can only be 100 megabytes maximum. Depending on the size of your video it may take anywhere from 10 seconds to a couple of minutes. Next you'll want to put in keywords. In this case we're going to put in arm lifts, comma, arm scissors and so on. Next you will want to pick your criteria. We're going to choose shoulder, deltoids, it's a resisted exercise. It is prone, we're going to call it flexion, with a weight, we'll put it as a beginner level. If you do have other criteria such as functional speech or pediatrics you do have those categories as well. When you're done simply click on save. So now when we're back in the modify exercise we can search for an exercise. So we could search for the body area and we can go shoulder, resisted, prone, with a weight and search. Here we have our exercise listed here, resisted shoulder flexion, alternating prone on a ball. This exercise will now be available to issue to any of your patients. Keep in mind that everyone in the facility can also access that exercise. This concludes the tutorial on adding an exercise.
In this video, we'll show you how to modify existing content or content that you added. To modify an exercise, go to the left navigation menu and click on modify content. Here you can search for an exercise. Let's look for straight leg raise. We'll choose knee, active, and supine, and search. Here we see an active hip flexion, straight leg raise, supine, with knee bent. Now we have been asked why would a person want to modify an exercise. And there are several reasons. First, it might be an exercise that you added and you found a typo or you want to change the instructions, or you want to clarify your instructions. The other reason might be that you want to actually create a total variation of the exercise. A third reason might be that you want to substitute a video or a photo. And the fourth reason is to add additional keywords. So in the case of it's your exercise, you would simply click on edit, edit the text, or your sets and reps, and click on save. Now suppose you want to create a variation of the straight leg raise. For instance, you may wish to have them hold the straight leg raise for a longer period of time. In this case, we do recommend that you copy the exercise so you do not change the original. Give it a slightly different name. In this case, we'll call it variation two, long hold, and we will put that same change in the common name. Next, you'll want to go into the instructions and change the instructions. In this case, we'll add the instructions to hold the leg in the up position for 20 seconds. Now let's say the other scenario is you want to change the exercise photos. Of course, first you will need to go take some photos of a new person, then you can go into the replace image one, image two, or you can add additional images. You can also change the black and white image, or you can upload a different video, and you could add or revise the keywords. Remember if you're putting keywords in, just keep adding the keywords that you have with a comma in between. Additionally, you may want to change the criteria or put it in a different area and you can do that as well. When you're finished, you'd simply hit save and your change would be made. So, to summarize, if it's an exercise you added and you want to just make a slight edit, use the edit button. If it's an existing exercise and you want to make a variation, first make a copy, make your variation, and save it, and we didn't really talk about it. If you added an exercise and you want to delete it, you can do that as well. This concludes the tutorial on modifying content.
In this video, we will show you how to add education topics to Exercise Pro Live. Education topics are things like information on body mechanics, using assistive devices like crutches and canes, making homemade ice packs or cold packs, and other patient related information. The first step is to go to the left navigation menu and choose Modify Content. Now keep in mind that before you get to this step, you will need to create a video of your education topic. We do advise that you keep it to 60 seconds or less so that patients will not have to experience a long video load time. You'll also need to create a printed copy in a PDF format. So once you've created your content and you've gone to the Modify Content tab, click on Add Topic. Here you want to give it a description. You will want to upload an image or even two images that relate to the education topic. So if your topic was crutch training, you might want to upload a photo of a crutch or something similar. You can then upload various PDFs. We allow you to upload the PDF in English with color photos, in English with black and white photos, and the same for Spanish and French. Next, you'll upload your video. And then last, you'll choose the category or criteria for your education topic. When you're finished, simply click on the Save button. This concludes the tutorial on adding education topics.
In this video we will show you how to go to the administration section and set your general settings. The administration section is located on the left under the master navigation. Open up administration, choose general, and here you have a variety of different options that you can set. The first is your defaulting printing options. If you do find yourself printing a lot of exercise programs, you can set up your defaults, whether you want to print a date grid or a chart copy. It is advised to have a QR code on the reports so that your patients can scan the QR code and see a video of the exercises. There's also an area for defaulted printing, which is the number of exercises per page. One exercise is a very large photo and large font, and as you put more exercises on the page, the pictures and the text get smaller. To the right side are exercise search options. If you have a preference to the type of search method that you use, you can have a default to open up immediately to that, whether it's the rapid search or body area, muscles, protocols, or the text find. You can also choose whether you want to default it to technical or anatomical descriptions of the exercises versus common names. Exercise units can be set into English or metric, and if you are texting your patient's exercise programs and they're using the phone app, you can put default reminder times in there to help them remember when to exercise. Scrolling down, you have the option to put an exercise program in a clipboard. This can be helpful when you're wanting to copy and paste directly into an EMR. The client experience options allows you to determine how long you want your video links to be available to your patient. You have the option of anywhere from one to eight weeks. You can also remove the ability for your clients to leave you feedback on pain, difficulty, and completeness. You can also uncheck this box so your patients will not be able to send you messages, or if you want to enable messaging, keep the box checked. These settings are for remote therapeutic monitoring. And under email options, when you create a home program, you can have a PDF summary copy sent to you, which you can then attach to your EMR. Client search options allows you to highlight a patient's name in red if they have not opened their home program for a set amount of days. It defaults to three, but you can change that to whatever number you prefer. We also do allow diagnosis options, but it's not recommended. When you've got your settings done, click on Save, and all your defaults will be saved. This concludes the tutorial on general settings for administration.
In this video we're going to show you how to set your global exercise defaults. Setting preset defaults for exercise sets and reps and other parameters can save you time by decreasing your typing and editing. To show you better let's start the process of creating a home program. We're going to pick an elbow resisted with some elastic just to get a resisted exercise here. We're going to add that to our list. We're also going to pick a pectoral stretch and add that to our list just as a sample. Now normally when you go to the next tab which is customize if you do not prefer three sets of ten every other day or the rest periods that are shown you would have to come in here and change the sets and reps. And you would have to do that with each exercise. For instance on the stretch we have it holding for 45 seconds. Well let's say that you prefer all your patients to typically hold stretches for about 30 seconds. Overall that is you would have to constantly keep coming in here and changing stretches. However exercise pro live can help you with that. Let's back out out of here and we are going to go to the administration tab and we are going to pick exercise defaults. This takes us to the exercise defaults screen. All the exercise types are listed here so we are going to go in and change the stretch and we're going to move that to 30 seconds and save it. Then we're going to go to the resisted and change that to three sets of eight twice a day and save it. What you will want to do is come into each of these exercise types like passive range of motion, active assisted, isometrics, etc. and set your parameters on your sets and reps and hold time based on what you prefer. It's pretty easy to change so don't get too hung up on it. If you want to come back in a few days and update them or change them it's really easy to do. Now let's go back to the clients and we will create that program again. Choose our elbow and resisted with elastic. Grab that same exercise. Come up to muscles. Choose the pec stretches again. Drag that over so in the normal course of your program you will eventually come to the customized screen and here you can see we've already defaulted to three sets of eight twice a day. Stretches are now set for 30 second holds. This is a good illustration of how setting your defaults up for exercises and save you time by eliminating lots of typing and editing. This concludes the tutorial on setting up exercise defaults.
In this tutorial, we will show you how to edit your facility information and upload your logo. Go to the Administration tab, then go to the Side tab called Facility Information. On this tab, you can edit your facility information such as address, phone number, email, and so on. This can be helpful if you work at an offsite or satellite location whose information differs from the main facility. Also, you can upload your logo. You will first need to obtain your logo in an electronic format, no larger than 100 MB. Logos also work best if they're in a horizontal or square format. Logos will appear on printed handouts and will also brand your facility information on the website interface and the phone app that your patient will be using when they do their home exercise programs. To upload your logo, click on the button called Upload Logo. This will bring up the Upload Logo window which will allow you to choose a file using a standard computer file where you will have saved your electronic format logo. Once you've selected it, your logo will appear at the bottom and then you'll simply click on Save. And you'll now be all ready and your logo will then appear on printed handouts and website interfaces that your patients access for their home program. This concludes the tutorial on adding your logo and editing your facility information.
In this video, we will show you how to add and remove users. Go to the administration, open up the drop-down list, go down to user management. This will open up the user management screen. Here you will see each clinician's name that's currently in the system, their user name, their email, and their status, as well as their role. To add a user, click on the add users button, then enter the clinician's first name, last name, and their email. Exercise Pro Live will then send an email to that clinician where they can set up their own username and password. If they do not receive the email, it is possible that it goes to their spam and have them check their spam file. If they still do not have the email, come back here and make sure that you entered their email correct. If it is incorrect, delete them by using the trash can and then re-enter them. By default, each clinician starts out as a standard user. However, if you are the administrator, you can change their role. Roles include administrator, user, and content manager. It can be helpful to have two people as an administrator. That way, if one administrator is out sick or on vacation, someone else can take care of the administrative role. When a clinician leaves the employment of the facility, you can remove them by clicking on the trash can icon, and then that opens up that slot for a new clinician. Additionally, if you want to download or export a list of your clinicians, that can be done using the download CSV button. This concludes the tutorial on adding and removing users.
In this video, we will review the Account Information tab. To access the account information, go to the Administration on the left navigation menu. Open it up and go down to Account Information. There are several things you may want to check here. Typically, you want to have all the clients visible to all users. That way, if a clinician is out sick, someone can access their home program record. Additionally, typically you want to be able to have all protocols visible to everybody in the account. That way, all clinicians can access all protocols. The other items here are personal preference and facility preference. Below that is the account information. If your account is on a credit card, you can update your credit card information here. You can add additional users. You can cancel your subscription. And down under the Account History, you can create receipts for all your transactions. This concludes the tutorial on the Account Information tab.
In this video tutorial, we will show you how to index your protocols. Go to the administration section in the left navigation menu, open that up and go to protocol defaults. This will open up the protocol default screen. If your facility has multiple disciplines, for example OT, inpatient PT, outpatient PT, speech and so on, you may want to have indexes for your protocols. This way, if someone is at one location or a certain department, they can access protocols under their department and they don't have to wade through various protocols that do not apply to their discipline or their department. Here we have some sample locations and ideas that we have in our demo. If you wish to add a department or edit it, click on the add edit department. Choose the add button if you wish to add a department. Enter that department or location name. If you need to edit a location, you can select it, click on edit and make any updates you need there. You can also delete any of the departments that you've added and when you're finished, click on done. Here when someone is creating a protocol, they have the ability to choose which department or location that protocol gets indexed in. This concludes the tutorial on indexing and setting up protocol search defaults.
In this video, we will show you how to change your name, your credentials, and your password. To do this, go to the administration in the left navigation menu, open it up, go to user information. Here you can edit your name, you can also add or modify any of the letters or credentials after your name, and you can change your password by choosing the change password button. Enter your new password, and then confirm your password. Once done, you'll click on the save button. This concludes the tutorial on editing your name and your credentials and changing your password.
In this video, we will show you how to create stock comments and edit them. To access stock comments, go to the administration at the left menu, open it up and drop down to stock comments. Here you have the option to create comments for a current user or for all users. The section below are the current stock comments by titles. To add a stock comment, click on the add stock comment button, give it a title and put in your comment. If you wish to edit a current comment, click on the edit button, make any changes to the title and the comment. Stock comments are helpful and they are usually provided to the patient on the final send and print screen. By having stock comments, you can eliminate some typing and save yourself some time. This concludes the tutorial on adding and editing stock comments.
This video will show you how to add a cover note which will accompany the exercise program notification when you send a text or an email to your patient. Go to the administration, on the left side, open it up, drop down to notes. Also be aware that only the administrator can access this section. So again as a review, this will be a cover note that accompanies the text or email that your patient gets when you send them a video link for their home exercise program. We would advise you to keep it fairly short, but it does help your patient know that it's coming from a reliable source. So for instance, in this example, we have said thanks for using ABC therapy, here's your home program, contact us if you have any questions. This concludes the tutorial on adding a cover note.
In this video, we will discuss the Client Rewards feature. The Client Rewards feature is a form of gamification. It can encourage patients to be more motivated to do their home program. Anyone that plays computer games knows how receiving points or stars can encourage a person to continue to receive even more awards. To access Client Rewards, go to the Administration on the left, open it up, drop down to Client Rewards, you can enable or disable Client Rewards. Once Client Rewards is enabled, patients will receive two stars for viewing their exercise program and one star for providing pain and difficulty feedback. Additionally, your facility can provide tangible rewards when a patient achieves a certain level. These rewards can be things like T-shirts, gift cards, drink koozies, or even the ability to skip one exercise during their clinic visit. This demo has some examples to illustrate this. To add a custom reward, click on the Custom Reward button, enter the required number of stars and the reward, and save it. When your patient opens up their home exercise program, they will be notified on the progress to their prize. Also, you can create additional reward reasons. This allows a clinician to award additional points or stars to their patients to encourage certain behavior, for example, arriving on time, referring another friend as a patient, perfect attendance, and so on. We would encourage you to try the Client's Reward Program as it can help improve patient compliance with home exercise programs. This concludes the tutorial on Client Rewards.
In this video, we will review the Net Promoter component of Exercise Pro Live. To access Net Promoter, go to the Administration on the left navigation menu. Drop down to Net Promoter. This will open up the Net Promoter screen. Net Promoter can be enabled or disabled. To enable it, simply check the box. Net Promoter is a short survey that will come to your clients about five to ten days after they begin treatment. They have a choice to rate your facility from zero to ten. They also get one type of follow-up question that they can answer. And the higher the number indicates a higher patient satisfaction and a higher potential to provide positive feedback, which could lead to increased referrals. You can change the follow-up question. And when you want to review your data, you have options to choose various date ranges. For instance, we will look at this year. You will end up with an average Net Promoter score. You will see how many responses, which ones were promoters, which ones were passive, and which ones were detractors. Be aware that Net Promoter is not anonymous, and you can see the scores that each patient gave your clinic. This means it is possible to follow up with patients that gave you a low score to see why they gave you that score. More details can be found at netpromoter.com. This concludes the tutorial on Net Promoter.
This video will show you how to set up your telehealth settings. Exercise Pro Live gives you the ability to create and send a message invite using either Zoom or Doxy. The icons are located on the right portion of the client's screen. They are also located on the final send and print screen. If you do not see these icons, go to Administration, go to Account Information, and make sure that the box is unchecked for this Do Not Allow Telehealth. Once they are activated, you can go to the Telehealth tab and you can enter the information for your Zoom account or your Doxy account. When finished, click on Save. Again, once those parameters and details are set up for your account, when you create a home program for a patient, you will be able to create an invitation by using Zoom or Doxy. This concludes the tutorial on telehealth settings.
Exercise Pro Live offers you several ways to assist you in your marketing and to help you gain referrals. Let's review them. First, go to the Administration on the left menu, open it up, and drop down to the Marketing tab. The first item we offer you is a custom link that you can embed in your website. What this will do is create a sample exercise program on your website that will show your patients and potential patients what they will receive for their home programs. It will look similar to this. It will be branded with your facility information and logo. Next, you can earn discounts on your renewal fees. If you know other facilities or friends that may benefit from the Exercise Pro Live system, we provide you with a unique code that you can provide them, which will save them $10 when they sign up for Exercise Pro Live, and will save you $20 on your next renewal. The code is located here in the bottom of this section. Please note that this code is a sample code. You want to use the code that is in your particular version of Exercise Pro Live. And finally, we provide you two different flyers. One is a flyer that is for your referring providers. You can provide this to your referring providers and show them that you use a contemporary solution for your home exercise and rehab. With any luck at all, you'll gain additional referrals. And we can also provide you with a flyer to inform your patients of our free phone app. Place it in your waiting rooms, hang it on your gym walls, or include it in your patient referral packets. If you're interested in these referrals, just contact us. All we will need is your logo and we will provide you custom-made PDF files. So, to review, be sure to use the custom link that's in your Copy of Exercise Pro Live for the sample client program. Make sure you use your custom code. And if you want custom flyers, just contact us. This concludes the tutorial on marketing.
This tutorial will review how to use remote therapeutic monitoring, or RTM, for short. RTM refers to the remote monitoring and management of non-physiological patient information for Medicare patients. This information includes patient home exercise program adherence, reported pain and difficulty levels, compliance with modalities, and other details specific to the exercise program, including specific details on the exercise parameters such as sets and reps. The new CPT codes allow for the billing of setup, monitoring, and communication increments of 20 minutes. This tutorial is intended to show you how to utilize the RTM components in Exercise Pro Live. The information provided here is not intended to be accurate for CMS codes and are subject to change. Proper billing is the responsibility of the health care facility and health professional. Billing and documentation procedures should be based on Medicare guidelines. The first step in providing an RTM program is to create a home program, select your exercises, customize your sets and reps, and on the final send and print screen, you enable the remote therapeutic monitoring, and if they have modalities, you include the modalities as well. Then you would simply send and finish the program. The next step is to set your patient up with the Exercise Pro phone app called Exercise Now. It is free and works on both Android and iPhones. The other option is to instruct them how to receive an email or text. Click on the link and it will open up their private patient portal, both the portal or the phone app will allow your patient to record their sets and reps and any other details of their home program as well as send you messages and provide feedback on their pain and difficulty and modality completion. The remote therapy tab will show you a list of your clients or patients. In this case we have two sample clients here. You can see their current pain and difficulty level when they last accessed the program by going to the far right on the triangle. You can expand the information and easily browse and see the compliance for modalities. In this case they did not do their home program or modalities on this date. As you can see on this date they did not completely perform all the sets and reps as issued. Same on this date and when you mouse over it by the way you will be able to see the details. When the patient has not completed everything as per your instructions they will be flagged with the yellow caution sign. Here you can see that the patient was also issued another home program and this is the current home program. Below that you can access messages. This will show you a complete history of the messages between you and your client. You can also log your activity. Here you can see we had a video communication lasted 12 minutes, phone communication for eight minutes, we had monitoring sessions and initial setup. You can also add additional items such as phone communication. We allow you to have the ability to print your activity report so that you can have a summary which may assist you in your billing procedures and you can also see an activity log spreadsheet of the specific details of the exercise program and each exercise done by your patient. This completes the tutorial on RTM.
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